1. Introduction

Richard W Andrew Hearing Aid Centre is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store and protect your information in accordance with UK data protection law.

2. What Information We Collect

We may collect and process the following information:

  • Name

  • Email address

  • Telephone number

  • Information submitted via website contact forms

  • Information provided when subscribing to our newsletter

  • Clinical information necessary for the provision of hearing care services

We only collect information that is relevant and necessary.

3. How We Use Your Information

We use personal information to:

  • Respond to enquiries

  • Arrange and manage appointments

  • Provide hearing care services

  • Maintain clinical records

  • Send newsletter updates where you have given consent

We do not sell, rent or share your personal data for marketing purposes.

4. Newsletter & Marketing Communications

If you subscribe to our newsletter, we will use your email address to send occasional updates, hearing technology information and clinic news.

We rely on your explicit consent to send marketing communications.

You may withdraw your consent at any time by:

  • Replying to an email with “UNSUBSCRIBE”

  • Contacting us directly

  • Requesting removal from our mailing list

We will remove your details promptly upon request.

 

5. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Consent – for marketing communications

  • Contract – where processing is necessary for the provision of services

  • Legal obligation – where required for healthcare record keeping

6. Data Security

Personal information is stored securely within our practice systems. We take appropriate technical and organisational measures to protect data against unauthorised access, alteration or loss.

7. Data Retention

We retain personal and clinical records in accordance with healthcare and legal requirements. Marketing consent records are retained only for as long as necessary.

8. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request erasure where appropriate

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Contact Details

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Richard W Andrew Hearing Aid Centre
Email: info@richardwandrew.com
Telephone: 01257 263253